How to Evaluate Online Reviews When Choosing a Remodeler

 In Consumer Information, Remodeling Information

Liz Schneider, President, North Coast Building Industry Association

May is National Home Remodeling Month!!

Embarrassed by your outdated kitchen or tired of that ugly bathroom, but aren’t yet ready to move to a new home? Remodeling those rooms is your next best option. And there is no better time to consider a remodeling project than during National Remodeling Month in May!

But beware that even a seemingly simple modification to your home could become a dangerous task for even the most confident do-it-yourselfer. By first consulting with a professional remodeler, you could save yourself a lot of time, money and headache by getting the job done right the first time. Yet with so many remodelers to choose from, how do you find the right one for you and your home?

The easiest way to begin your remodeler reconnaissance is by going online.

Proceed with Caution

The Internet makes it easy to find a wealth of information with just a few quick clicks of the mouse. Much of what you find will provide some useful background, but you can’t believe everything you see or read. When looking through customer rating sites, use good judgment to weigh the value of certain online reviews (positive or negative).

Keep in mind:

  • Customers who had any sort of negative experience are much more motivated to post an online review than those who had a thoroughly positive experience.
  • A few negative reviews of a less-experienced remodeler carry far more weight than the same number of negative reviews of an established remodeler with several years (or decades) of experience.
  • An abundance of positive, brief, non-descript reviews can often indicate phony reviewers.
  • The Better Business Bureau, bbb.org, is a good resource to ensure the business doesn’t have any unresolved complaints. Other sites worth noting include Angie’s List, HomeAdvisor, Houzz, etc.

Remember, the most accurate customer review will always come directly from the mouth of a previous client. If you don’t happen to know any former clients of the remodelers you are considering, simply ask those remodelers for references of recent projects.

To learn more about finding a reliable contractor with an established business in our community, contact the North Coast Building Industry Association at 440-934-1090.

The North Coast Building Industry Association is your local not-for-profit trade association representing member companies from accountants to window washers and those involved in all aspects of home building, remodeling, and other aspects of services available to help you in the future as well as more information on the above topic.   So, you can see it is for your protection that you use a NCBIA member. If you are unsure that your contractor is a member of the NCBIA or you are looking for a list of NCBIA members, you can visit our website at ncbia.com or call 440-934-1090.   We also have a job posting board (under the Industry tab).

Just Built!  Our 24/7 Virtual Parade of Homes!!!  Allows you to look at some of our builders’ new homes and communities on your mobile device or computer at your leisure.  We know time is our greatest asset and via our NCBIA Virtual Parade of Homes, we save you time looking for a new home or a community that fits your lifestyle.

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Homeownership is truly a cornerstone of the American way of life. The North Coast Building Industry Association is dedicated to the advancement of the building industry, its members, and the communities it serves.  North Coast Building Industry – Come Build with Us!

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